Customer Service Advisor

Love Lemonade
St Albans, Hertfordshire
Competitive plus benefits
24 May 2019
21 Jun 2019
Customer Service
Job Type

Full-time Permanent Position

If you are looking to step into a challenging, exciting and demanding role around everything that glitters, then this is the role for you! You would be joining an excellent company, who are growing at a stellar speed.

Job Role –

You would join Lemonade’s young, vibrant and friendly team as a Customer Service Advisor. Your daily tasks would include, but not be limited to;

  • Provide fast and friendly help for our customers in a timely and accurate manner
  • Answering customer queries over the phone, email, online chat or social media
  • Answering queries in Trustpilot
  • Answering the phone and providing accurate solutions to keep customers satisfied
  • Efficient, pro-active communicators, constantly liaising with our warehouse team, our couriers and others to deliver the very best customer service
  • Providing support for the wider team where necessary
  • Representing the brand at all times!

The Candidate –

  • Previous customer service experience required
  • Great telephone manner
  • Excellent written skills - good tone, concise, accurate spelling and grammar
  • Outgoing, friendly, ‘people person’
  • Passionate about providing the very best customer service
  • Enjoy working in a fast-paced environment, can think on your feet and able to multitask
  • Get stuck in, solve problems and have a can-do attitude
  • Remain calm in difficult situations and love working as part of a team
  • Sales experience beneficial but not necessary

About the Company –

If you love Sparkle you will Love Lemonade. Lemonade is a young, fast growing, dynamic and innovative brand specialising in crystal costume jewellery, crystal shoes, bridal accessories, women’s fashion jewellery, crystal phone accessories and much more! At Lemonade we are dedicated to get our customers the hottest looks from the catwalk. Everybody loves sparkly jewellery; this is the place to come for all things bling! Lemonade brings you 'celebrity style at high street prices' with exceptional value, style, bling factor, quality, and fantastic customer service.