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AFTER-SALES MANAGER - best of industry retail jeweller

Maternity cover contract
Salary commensurate with experience

This famous retail jeweller is possibly one of the nation’s most respected market names and for generations they have proudly served the most discerning fine jewellery & watch clientele.  One key element that has always enabled them to offer best of class service, is their commitment to underwrite every sale with the reassurance of after-sales expertise; whenever that time in the future may be required.

Job Role:
Based within the stores ever expanding trading footprint, this remit is firmly an office-based position with occasional personal appearance on the showroom floor, if optimum client service desires.
Daily, you will be in receipt of incoming repairs and need to be able to scrutinise carefully that each job has been undertaken to best of industry standard.  After which, you’d rapidly communicate internally, and if needs be externally, that all has been satisfactorily resolved and ready for customer dispatch/collection. 
All those in-store & above! do go the extra mile to ensure that all staff further gild this business’s ‘supreme customer experience’ reputation; ensuring that whatever and whenever a customers next jewellery/watch purchasing need may be, no other buy-from resource could ever be contemplated…

You would need to be ever organised, really IT savvy, and passionate to ensure delivery of best company service standards.  The ideal appointee should very definitely have jewellery trade knowledge and be agile and exacting when speaking with either trade suppliers or indeed the customers our client so proudly serves.  It would be enormously helpful if you have experience dealing directly with the main watch & jewellery manufacturers and an appreciation of the terminology most often used when processing these everyday and, very occasionally, quite specialist repairs.  If you have previously worked within a workshop setting, or indeed with a jewellery quarter manufacturer, most of the requests that our client would have made will be instantly understandable and the time frames that customer precious items may be away will be known and appreciated.

For any applicant, this role should appear to be much more than just a ‘maternity leave’ cover position. It is an opportunity to become known at the highest level within the watch & jewellery trade, with a reputable and nationally admired name of whom such an association will only serve to further embellish your industry future, regardless of the final length of your appointment tenure.

Eager applicants should forward their CV credentials across to Jolyon Marshall here at JML. Interviews will be held locally and soon.

AFTER-SALES MANAGER - best of industry retail jeweller

Stratford-upon-Avon CV37, UK

Published on 26 Dec 2019