CRM Executive

Location
London
Salary
Negotiable
Posted
25 Apr 2019
Closes
23 May 2019
Ref
58121/001
Contact
Melanie Mitchell
Function
Digital
Sector
Jewellery
Job Type
Permanent
CRM Executive, London

Overview…

Our client, London's hottest jewellery brand is looking to recruit a CRM Executive to be based in their beautiful London HQ. You will be an established CRM Executive, with an analytical mind, a whizz at Excel and have solid experience of using e-mail / CRM systems within a dynamic E-commerce environment. Responsible for the retention of existing customers on the website, you will oversee the CRM budget and have day to day management of all email and CRM activity. This is an incredible opportunity to learn and grow within a fast paced constantly evolving business that has a genuinely fantastic culture.

About The Role…

Responsible for retention of existing customers on the website.

Pulling together the retention part of the Digital marketing report each month

Day to day management of all email and CRM activity.

Responsible for the CRM budget.

Ongoing testing strategy for email and ensuring Digital Co-ordinator is aware of this so can deliver the correct creative (in different formats if required).

All reporting on email marketing.

Responsible for the day to day management of new CRM system (currently onboarding this system)

Main liaison between the internal team and CRM system's Customer Success team.

Ensure that the business is making use of all of the services that the CRM system offers

Responsible for mapping and managing the customer journey

Responsible for educating the business on CRM KPI's

Working with Marketing to identify our VIP customers and processes for reward them.


About You…

  • Proficient/Expert in Excel

  • Highly Analytical

  • Experience in CRM within E-commerce environment

  • Experience using E-mail/CRM systems

  • 3+ years experience

  • Excellent Excel skills

  • Extremely organised

  • Problem solver

  • Results driven

  • Good with analytical software

  • * Please note due to the high volume of applications we receive, only shortlisted candidates will be contacted.