Featured Sales Consultant
24 Apr 2024,
Wakefields Jewellers
Horsham, UK
Account Management | Administration and Support | Customer Service | Sales
Service Supervisor - Luxury Retail Jeweller
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Service Supervisor - Luxury Retail Jeweller
With a longstanding reputation for their jewellery & watch repair services – our client for many years now has operated a dedicated service department alongside their retailing speciality. Recent market moves have seen other such similarly positioned retailers commission from scratch completely new workshops. So, the trend started by such a trade visionary, as is our client, is fast becoming the best practice deserving of following which should highlight the career significance of gaining such a leadership role as this.
Job Role:
Once appointed to the role you will continue the smooth and efficient running of the entire department including the line management & ongoing development of the collective service team.
Perhaps unusually in such a role you will actively look at ways you can promote your team’s artisan skills to both internal business stakeholders and indeed your wider local market of future service users. There is recognised to be great scope to build forward on service rapport once received which could quite possibly lead to additional aftersales briefings, repairs and renovations.
Team performance driven you will liaise with your retail-based department heads and the General Manager to ensure their customer service mission is ultimately delivered. You will be at ease with training & coaching your team members to ensure best use of staff resource and provide regular review opportunities so personal development can be carefully tracked.
Constantly knowledgeable of your business areas targets you ensure exemplary customer service to all clientele. All colleagues will draw benefit from your regular briefing as to the breadth of services that this business can offer – in short completing the ultimate purchasing/support promise that all patrons rightly should expect.
Your approachability never fades, and you will make time to support your colleagues to gain ever deeper understanding of the intricacies of your department’s workload and capabilities across a given time frame. Commercially you are appreciative of minimising non-productive bench work time whilst carefully controlling costs and optimising your business unit’s financial contribution.
Personally, you would always be looking to deepen your knowledge of your understanding of watches and jewellery. It is a wonderful asset to have being so trade advisory, educating clients as to the availability of craftsmanship who from their years of training can transform, resurrect and produce the required finished ready-to-wear perfection.
Requirements:
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It’s taken as read that you are intuitively supportive, possess good delegation and decision-making skills.
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Your positive outlook is refreshing to behold as is your eagle -eyed attention to the minutest of detail.
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Possessing a disposition that radiates calmness you are always politeness personified, friendly able to talk the talk when required but more commonly be that empathetic solution giver.
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There are occasions when your flexibility & adaptability have shone strongly through every task that is before you.
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Uppermost in your mind is the mantra that orchestrating outstanding customer service experience gives all businesses sustainability and in this client’s case this has now lasted for many returning generations.
To apply and make an impact within a famous store recognised to be the best within their locality – please forward your resume to the team here at JML right away.